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Originally Posted by bungee69
Thanks all for your comments, wrote a letter to the chief executive, got response on day they received letter and have got what they offered me for the price they stated, for 12 months (then either party free to renegotiate/cancel). Would advise all if complaining to any org and no immediate satisfaction, to write straight to the top (best to put the name of chief exec or similar)
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Who did you write to at TW?
Care to share their name/contact details so that we can add them to our knowledgebase for other people to refer to in the future?