Cable Forum - View Single Post - TiVo Keeping V+Box with Tivo

echelon · 29-04-2011, 01:35

VM sent me a copy of the new Tivo contract which did not add up to what I was told when I ordered Tivo over the phone.
Today, I contacted VM and asked what was going on since I was told that the £3 a month subscription would be included within my current VIP 100 package, the woman insisted that I was wrong and told me to hold while she put me through to Sales. After a couple of minutes she came back and said there had been a mix-up with the order and the person I had originally placed the order through keyed in the wrong code.

She then confirmed that the Tivo box would be installed on the 3rd May and my current V+ HD box moved to the bedroom where we currently have a standard V Box. A new contract is now being sent out with the correct details. And the Tivo subscription fee was waived under the VIP 100 package, eventhough my first Tivo contract contradicts this entirely.

I am glad I read it before having it all installed and finding out afterwards. Anyone else ordering Tivo should check their contracts, or you could face higher bills than you first thought.

29-04-2011, 01:35	#23
echelon Inactive Join Date: Apr 2011 Services: VIP 100, TiVo, V+ HD, TV XL, Phone XL & Broadband XXL Posts: 6	Re: Keeping V+Box with Tivo - Please Help VM sent me a copy of the new Tivo contract which did not add up to what I was told when I ordered Tivo over the phone. Today, I contacted VM and asked what was going on since I was told that the £3 a month subscription would be included within my current VIP 100 package, the woman insisted that I was wrong and told me to hold while she put me through to Sales. After a couple of minutes she came back and said there had been a mix-up with the order and the person I had originally placed the order through keyed in the wrong code. She then confirmed that the Tivo box would be installed on the 3rd May and my current V+ HD box moved to the bedroom where we currently have a standard V Box. A new contract is now being sent out with the correct details. And the Tivo subscription fee was waived under the VIP 100 package, eventhough my first Tivo contract contradicts this entirely. I am glad I read it before having it all installed and finding out afterwards. Anyone else ordering Tivo should check their contracts, or you could face higher bills than you first thought.