Quote:
Originally Posted by Strangerstill
I am due to have TiVo installed tomorrow (wed)
Last night (mon) while watching a recording my SA V+ left the recording and went to live tv, since then that's all it will do.
It will not show the programme guide or recordings or any V+ features (it will show the mini guide) it will not go into standby via remote or box. After speaking to three different 'faults' people last night and more this morning I am being told that my V+ service has been switched off so that it can be put onto the TiVo (remember I have not got it yet) CS say that it would be possible to reactivate my V+ but this would wipe recordings and more importantly stop my TiVo installation taking place tomorrow.
This seems crazy to me for two main reasons.
1. If only the V+ services have been deactivated why won't the box show the tv guide or go into standby?
2. I was 'phoned last week and told I could keep the V+ for another room free of charge. (the goodwill call)
Also why turn off one service before receiving the upgrade to another?
Comments welcome, hopefully some from DF and MB too.
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Edit. @ Digital Fanatic, TiVo installed yesterday and is fine but the installer didn't do anything about the V+ because it wasn't on his pda (he showed me)
any thoughts? thanks.