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Waldo Pepper · 27-04-2011, 18:59

I reported a fault last Thursday as I was unable to get any "catch up services" (which is one of the reasons I stay with VM).

So I rang India, was given a date of this Wednesday 4-7pm for them to come and fix it.

I received a call on Tuesday at 2.00pm asking if I wanted them to still come out otherwise I would be charged £10 for "their" inconvience.

Guess what. Problem fixed without explanation about an hour later. Had I not chosen to take the afternoon off I would have not got the message on time and been stung for £10.

27-04-2011, 18:59	#8
Waldo Pepper Inactive Join Date: Jul 2009 Location: In the thick of East Anglia Posts: 573	Re: Strange fault. I reported a fault last Thursday as I was unable to get any "catch up services" (which is one of the reasons I stay with VM). So I rang India, was given a date of this Wednesday 4-7pm for them to come and fix it. I received a call on Tuesday at 2.00pm asking if I wanted them to still come out otherwise I would be charged £10 for "their" inconvience. Guess what. Problem fixed without explanation about an hour later. Had I not chosen to take the afternoon off I would have not got the message on time and been stung for £10.