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Strangerstill · 26-04-2011, 17:14

I am due to have TiVo installed tomorrow (wed)

Last night (mon) while watching a recording my SA V+ left the recording and went to live tv, since then that's all it will do.
It will not show the programme guide or recordings or any V+ features (it will show the mini guide) it will not go into standby via remote or box. After speaking to three different 'faults' people last night and more this morning I am being told that my V+ service has been switched off so that it can be put onto the TiVo (remember I have not got it yet) CS say that it would be possible to reactivate my V+ but this would wipe recordings and more importantly stop my TiVo installation taking place tomorrow.
This seems crazy to me for two main reasons.
1. If only the V+ services have been deactivated why won't the box show the tv guide or go into standby?
2. I was 'phoned last week and told I could keep the V+ for another room free of charge. (the goodwill call)
Also why turn off one service before receiving the upgrade to another?
Comments welcome, hopefully some from DF and MB too.

26-04-2011, 17:14	#2847
Strangerstill Inactive Join Date: Feb 2007 Location: Manchester Services: Vmedia TiVo ex NTL. Posts: 107	Re: General TiVo Discussion Part 2 I am due to have TiVo installed tomorrow (wed) Last night (mon) while watching a recording my SA V+ left the recording and went to live tv, since then that's all it will do. It will not show the programme guide or recordings or any V+ features (it will show the mini guide) it will not go into standby via remote or box. After speaking to three different 'faults' people last night and more this morning I am being told that my V+ service has been switched off so that it can be put onto the TiVo (remember I have not got it yet) CS say that it would be possible to reactivate my V+ but this would wipe recordings and more importantly stop my TiVo installation taking place tomorrow. This seems crazy to me for two main reasons. 1. If only the V+ services have been deactivated why won't the box show the tv guide or go into standby? 2. I was 'phoned last week and told I could keep the V+ for another room free of charge. (the goodwill call) Also why turn off one service before receiving the upgrade to another? Comments welcome, hopefully some from DF and MB too.