[SwgLee]

Put in a complaint myself yesterday via email and fair play to Virgin, about 5 hours later i got a phone call from them.

Unfortunatly, your right, the left hand does not know what the right hand is doing, as the person who rang me wasnt sure if it was an error or not and when i mentioned the press release from last year by Virgin, stating they will be looking at adding adverts he was not aware of it.

When your in the mood for some music it totaly degrades the service having to watch the same filmflex trailers over and over (or fast forward over and over). I fail to see why adverts for trailers are on the music channel as i have zero intention of watching a movie if i wish to listen to music.

Told the guy my cancellation stands but if they remove the adverts before my sub ends ill renew, although he kept trying to get me to tivo but told him i dont want gimmicks, i want content and advert free on demand stuff