A blind pig with poor sense of smell will probably find a truffle now and then. Likewise, even a terribly made piece of equipment might work well on a network or two, here and there. Those are odds.
What concerns me is not just the releasing of products that are poor/unfinished two or three times in a row (pre-update VMNG300/Hub, current Super Hub) but how slapdash the alleged testing is. Didn't I see Mark Wilikin say the beta pool was something like 100 users in a recent post about R26? That's hardly a comprehensive study, even if those people are all very tech savvy, especially when updates are being pushed out fast and are still found to introduce other problems or exacerbate existing ones. Obviously things are wrong with several links in the chain, even a layperson could see that.
In fact, the Super Hub is so bad that I think R27 (i.e. bridge mode version) isn't going to help. It seems that even this will be screwed up.
Simplest solution... call Ambit up and have them produce another line of VMNG300s. Better still, while they're doing that have them make another standalone modem which can bond 8 downstream channels etc. Wising up and cutting losses, going with what has been proven to work well when rolled out across the whole network, that's the logical move.
The entire life cycle of the Super Hub so far has been a classic exercise in how not to release a piece of technology. VM are a service provider not a manufacturer, and their increasing attempts to dabble are making their CPEs steadily worse. Leave the device making to the experts, like you did years ago. How about allowing customers to use whatever modem they want provided it complies with network requirements in the area in will be used in? These are all better stopgap solutions than making a shoddy piece of kit steadily worse and wasting pots of money in the process. As a company, VM are full of pride and oblivious of the fall that often follows.
Of course all the sound advice suggested by me and countless others will fall on ears as deaf as stone because VM knows best, right up until a mass migration of customers to other more reliable services. Remember there's a recession on: people are looking for more value and service than they might have lived with a few years back. If BT Infinity is up to the task when it becomes available in more areas, the smart people will up sticks sooner than you boys can cook up another denial in the face of overwhelming evidence from all quarters.
Anyone burned yet?
