[Stuart]

The facts, as I see them, are that while there is a problem (if there weren't, VM wouldn't be rushing a fix out), but it's probably not as widespread as some forum members (and news sites) would have you believe. If it was, then I suspect that VM would pull the superhub and go back to the modems. Anything rather than risk the damage to their reputation a mass failure would cause.

Now, whether we like it or not, one of the metrics VM will use to determine if there is a problem is the number of reported faults and the type. Most of us will not have access to that info. Even the VM staff members may not have access (or they may do), but Masque *is* dealing with customers, so at least he will have an idea of how many customers he is dealing with that have problems.

Another fact is that people don't tend to join forums to say that they are getting good service. They do, however, tend to join forums to say they aren't.

Only the staff members themselves know exactly what diagnostic info they have from the device. You can argue that data is only a good as those entering it (which is true), but what about the data that comes from the devices themselves?