How do I get them?
I remember during the call that the lady at VM said my downstream should be 4db but was actually 7db.
Excuse my ignorance, but surely if I was having these power issues the speed test and any internet use would be affected too. I was quite pleased with my results posted above.
---------- Post added at 14:38 ---------- Previous post was at 14:30 ----------
If I let the guy send an engineer and they do alter the power levels is there a chance the figures above could get worse?
The guy I spoke to from the retentions team said they may have to alter my modem. I said that I did not want them to change anything or try and push me onto new equipment, and he said I shouldn't believe everything I see on the forums. He referred to the Superhub and said that the issues with those were all fixed now.
I explained a few more times to him that I was 99% sure the power levels were not the problem. I even mentioned the VM forum that ran to 28 pages regarding the Xbox issues. The frightening thing is they mirror the problem I am having, and they seem to have happened around the same time. I actually posted on the Xbox.com forums regarding some errors I was getting in February and I now know that it is all linked.