Quote:
Originally Posted by Mick Fisher
The Indian TS is just an insult and merely shows the contempt that VM have for there subscribers. I have no problems with off shored support from my Bank or Be for example but the cowboys VM retain are worse than useless with many having a poor command of the English language. It would seem VM's only criteria in this area is cost.
The help and support forum is really just a black hole and no better than India if you need help.
No matter what time, I have never been lucky enough to get a UK agent when phoning in. Although I am retired I really have better things to do than continually dialling VM, negotiating menus and listening to excruciating muzak all day in the vain hope of contacting a UK agent.
It would seem Thinking Of Leaving is the only hope of getting help. Not surprising as losing money and increasing churn seems to be all VM is concerned over. However I wouldn't bother them over superdud problems as all they could do is send me another.
For now I have found workarounds for my superdud problems although the (at least) daily spontaneous rebooting is worrying as one day it won't come back up.
Hopefully Bridge mode will appear and will work so I can dump the router side of this piece of junk. I don't think the router side of this device will ever be bug free.
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the tech that came to my house said thats the biggest complaint VM gets is the indian call centers...
even some times when i get uk guy they are from the north and just as hard to understand for me.. they speak so fast and its like they are speaking another language they may as well be speaking chinese lol
but the offices in the north are so much cheaper then south in cambridge or london they would rather have any uk call centers in the north, i applied to work in VM as a broadband advisor and i got the interview but it was in manchester
that would of been one sweet job.. so instead they pay some indians 2 cents a year and save millions and hopefully are able to offer us cheaper prices and faster connections with the money they save _ you dont really need to calls upport much because of the great service they offer.