Brilliant news, I contacted the CEO office and they sent me a VMNG300 (a brand new one as well!)
Its all up and working now!
Getting better speeds than the superhub and I can now view everything again! Woohoo!
Out of interest what are the differences between the superhub and the VMNG300? (Technically) Is one more future proof than the other?
Whatever the weather im a very happy bunny now!