[Chrysalis]

most of what we have discussed is irrelevant, trading standards only care about if a product is fit for purpose, they dont care how much it costs the supplier or how much it is sold for.

You do seem to have a short memory, because when I mentioned not fit for purpose I am talking about web sites timing out, streams not working, speeds not close to claimed typical speeds. Not sure why you consider such a situation acceptable but you do certianly hold the financial needs of a company too highly. Gamers care for jitter but I guess in your corporate mindset they are irrelevant as its all about looking after the mass market web browsers. The odd ping of 40ms is not a major issue but pings varying in the 100s spiking to 1000s certianly is.

I am merely talking about maintaining standards to the point mainstream activities are useable, which isnt the case across VM's entire footprint. Advertised benefits of the service should all be useable.

Incidently if VM sold a broadband service with a low rated speed or 'no' rated speed, made no claims of typical speed, made no claims of how fast movies download, no claims of good for gaming then I would be abit more forgiving although it would still be debatable if areas like brighton have a service fit for purpose.

I know why they advertise as they do as they scared of churn, people are more concerned about customer count than profit. Again tho this is irrelevant. What fit for purpose is the subject, costs, profit all irrelevant, the only thing relevant is if the service is sold as advertised.

You right I could go elsewhere but it leaves 2 issues.

1 - they still getting away with it to other customers, this is my gripe, I dont have a "im alright jack" attitude, in fact right now my service is quite good, yet here I am still moaning for others who have a service not fit for purpose. A service fit for purpose is not 1:1 with SLA's so dont go overboard with what I am on about.
2 - the fact that the competition is all poor, the alternative for me is adsl where BT have not invested in my area at all and the service from any isp will be poor as a result. perhaps I should just keep hopping from company to company if I dont like any right?

The attitude's I see towards large business is shocking from some in this country. Ofcom telling isp's they can do what they want as long as they explain first to people they misselling products, BT getting away with phorm even tho the EU clearly stated its illegal what they did.

the fact is VM can fix issues it is within their control and some of their customers have a product not fit for purpose and as such VM have breached trading standard laws to those customers, the fact they havent been done for it doesnt make it ok. By that point of thinking if I burgle a house its fine as long as I am not caught. VM may make a bit less money by doing the right thing but thats life.

On my shares. one company is one I want to have a share for token value, in truth its a shocking investment and I am very unlikely to make a profit on it but like to own part of a F1 team. The other company I expect the shares to go up in value and is nice to get a say as a shareholder but considering whats going on in that company I was shocked when they allocated funds to dividends. My message was more to say put the house in order before giving out gifts, and the charity suggestion was if they really insist on sending it somewhere then send it to charity instead.