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Originally Posted by Perfect Choice
Watch out your bills this month, the £40 installer fee has not been credited back on my account and my May bill has now been posted on my account with no credit. Rang up VM and they will be addressing but could catch out others? I pay by monthly DD by the way.
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I got the £40 credited to my account but have been charged the £3 monthly TiVo fee, even though I'm on VIP50 and shouldn't pay it! Phoned yesterday, spent ages on the phone. The person I spoke to couldn't work out what was going on so referred it to a manager. Been told it'll be sorted out. Fingers crossed it does and I'm billed correctly next month but I'm not holding my breath.
