LOL
I can be negative its from Ofcom :P Wouldn't trust that shower with watching my boiled egg boiling for 10 minutes.
The reason its the least complained is because a high percentage of the time you call, you end up with someone from India who never record anything of the conversation, what was agreed etc, infact they usually just go ahead and do whatever they want and lie to you on occassion.
And another reason, people can only take so much Footloose and Our House by Madness for so long, the phone system is a bit weird, there has been times lately I have had to recall the number because the menu choices sometimes hangs after a selection and your left with static :P
Once you get through to a UK rep, I will admit they are very good on a whole, some you may get have maybe had a bad day and your turn to get the same, others even in a bad mood will talk to you professionally and calm a situation down etc.
On the other hand I think most people when they complain end up phoning retentions and from there put through to someone techy in the UK (Yes people they do indeed exist) since they don't want to speak to anyone in India. So not sure which departments Ofcom asked about.
And also people who don't know much to actually complain. They may think "Oh no I must have used it too much?" etc like the older people and some technophobes
