Broadband services
Ofcom’s data indicates that across fixed broadband providers with a market share of 5 per cent or above, it received the most complaints about TalkTalk Group with 1.27 complaints per 1000 customers from October 2010 to February 2011. Ofcom saw a peak in complaints about TalkTalk Group in November 2010, following its investigation into the company for billing consumers for cancelled services.
The least complained about provider was Virgin Media with 0.20 complaints per 1000 customers.
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