Quote:
Originally Posted by Mick Fisher
My superdud is hardware version 2.
When I was an active plumbing/heating installer I loved my work and took great care to do the best possible job I could. One day while I was cleaning flux residue from my pipework a builder said "I don't know why you bother so much, as long as the radiators get hot is all people care about".
I suspect the same may be so for the majority of VM's BB subscribers.
So long as they can browse the Net, get on Facebook, get their mail on probably a single PC is all they care about. Lots even have no idea what speed tier they are on so do not know if their connection is working well or not.
And even if they do have a clue and phone in a fault they will only get to speak to India. They will then be bamboozled by fatuous rebooting and stupid speedtesting for hours only to be told their is No problemo and they have a virus. End of.......
Of course I suspect the main purpose of the off shore support is to fob people off and NOT to escalate faults in order to make VM look better than they are.
Again only opinion based on my own experiences but just as valid as the opinionated "It works for me so it's a brilliant piece of kit" responses.  |
The only thing I disagree with is your comments on fault reporting. I think a few years ago this was true and they made you go through the script and re-booting all and sundry. Nowadays they actually do listen to you and believe what you are saying.