Cable Forum - View Single Post - 50M Superhub is nowhere near as bad as people say!

sniper007 · 21-04-2011, 10:30

I'm torn at the moment... intially I stuck up for the superhub as it seems a really nice all in one effort from Virgin. OK so it doesn't have advanced features found in some routers like QOS, but I think people who complain about that are expecting too much for a generic all in one. You can hardly compare it to an open source Linksys running DD-WRT or Tomato for example.

Then....the problems began.

First of all wireless. The range is not as good as other routers. Despite the range reporting as solid, it seems flakey. The most current problem I am facing is that my clients struggle to connect and stay connected for literally seconds before dropping out, then they will retry and so on in a loop. The only fix is a superhub reboot.

I generally find perhaps once a week something will not be working properly and it will need a reboot. The thing is, that's unacceptable for me. A reboot is a headache if I have stuff running/downloading/streaming. This is designed to be the central hub for my home network and it fails as that primarily because it's unreliable.

I have had issues (know issue) where I have had to disable IP Flood detection or the router "spaz's out" (technical term) with traffic and shafts the connection with a huge latency in ping and more jitter.

Other people have had to turn the firewall off to stop issues.

And then the last straw, the rushed R25 firmware despite testers on VM forums pointing out the issues. Virgin rushed this out introducing a major problem. It looks like they rushed it to cover up a security hole with SSH access which was available in previous firmwares which would have given people major low level access to the hardware internally. I understand why they reacted quickly to that, but it kind of stinks that they ignored beta testers highlighting major issues.

Now R26 is said to have been pushed to testers again and there are already talks of this going live by possibly even tomorrow. Call me synical, but I'd expect a longer test period than that and releasing before a bank holiday weekend is risky. Having said that they need to fix the issue asap so it is a tough call.

I now read of issues with internal Gigabit ports hating large file transfers....sigh.

I need to do more testing basically.

21-04-2011, 10:30	#36
sniper007 Inactive Join Date: Mar 2005 Posts: 480	Re: Superhub is nowhere near as bad as people say! I'm torn at the moment... intially I stuck up for the superhub as it seems a really nice all in one effort from Virgin. OK so it doesn't have advanced features found in some routers like QOS, but I think people who complain about that are expecting too much for a generic all in one. You can hardly compare it to an open source Linksys running DD-WRT or Tomato for example. Then....the problems began. First of all wireless. The range is not as good as other routers. Despite the range reporting as solid, it seems flakey. The most current problem I am facing is that my clients struggle to connect and stay connected for literally seconds before dropping out, then they will retry and so on in a loop. The only fix is a superhub reboot. I generally find perhaps once a week something will not be working properly and it will need a reboot. The thing is, that's unacceptable for me. A reboot is a headache if I have stuff running/downloading/streaming. This is designed to be the central hub for my home network and it fails as that primarily because it's unreliable. I have had issues (know issue) where I have had to disable IP Flood detection or the router "spaz's out" (technical term) with traffic and shafts the connection with a huge latency in ping and more jitter. Other people have had to turn the firewall off to stop issues. And then the last straw, the rushed R25 firmware despite testers on VM forums pointing out the issues. Virgin rushed this out introducing a major problem. It looks like they rushed it to cover up a security hole with SSH access which was available in previous firmwares which would have given people major low level access to the hardware internally. I understand why they reacted quickly to that, but it kind of stinks that they ignored beta testers highlighting major issues. Now R26 is said to have been pushed to testers again and there are already talks of this going live by possibly even tomorrow. Call me synical, but I'd expect a longer test period than that and releasing before a bank holiday weekend is risky. Having said that they need to fix the issue asap so it is a tough call. I now read of issues with internal Gigabit ports hating large file transfers....sigh. I need to do more testing basically.