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savvychels · 21-04-2011, 12:23

I have to say that while in the initial stages the lack of communication was a real negative, since the actual launch (in spite of waiting for emails etc) I have been extremely pleased with everything.

Earlier on the thread I mentioned I had 2 Tivo's installed on Friday. One worked great, had some problems wtih the other that continued to get worse to the point that I could watch live TV, and record, but it had no network connection so couldn't do anything 'online' and would have run out of info wth the EPG in a week or so.

I am out of the country - left first thing this morning, but called on Tuesday to report the faults and they got me an engineer for Wed afternoon (it could have waited till I got back, but felt better that hubby would potentially have a full working box) which was brilliant.

He came and tested all the specific connections etc to the box, but as everything else was working fine, he eventually concluded it definitly was a faulty box. New box installed up and running very quickly though had to wait for EPG to load all over again before being able to put in the series links.

I have been so extremely pleased with all my service from VM in the past few months both on the phone (overseas and 'local') and with the engineers/installers who have been round to sort/install various things, and down to the VM staffers as well who frequent the forums. A FAR FAR cry from the old NTL days 11 years ago when I first joined.

I know there are still some unhappy with things, but for us we are extremely happy with the service, the value for money and most definitely with the TIVO!!!

btw - copied a series off the Tivo overnight before the swap and all was fine - just set the series to play 'all episodes in folder' and let it run while DVD recorded - so while it can't do it in the background, it can still do it if you don't need to be watching/using the TV.

21-04-2011, 12:23	#2488
savvychels Inactive Join Date: Jan 2004 Location: Dorset Services: VIP120 w/ TiVo x2 Posts: 639	Re: General TiVo Discussion Part 2 I have to say that while in the initial stages the lack of communication was a real negative, since the actual launch (in spite of waiting for emails etc) I have been extremely pleased with everything. Earlier on the thread I mentioned I had 2 Tivo's installed on Friday. One worked great, had some problems wtih the other that continued to get worse to the point that I could watch live TV, and record, but it had no network connection so couldn't do anything 'online' and would have run out of info wth the EPG in a week or so. I am out of the country - left first thing this morning, but called on Tuesday to report the faults and they got me an engineer for Wed afternoon (it could have waited till I got back, but felt better that hubby would potentially have a full working box) which was brilliant. He came and tested all the specific connections etc to the box, but as everything else was working fine, he eventually concluded it definitly was a faulty box. New box installed up and running very quickly though had to wait for EPG to load all over again before being able to put in the series links. I have been so extremely pleased with all my service from VM in the past few months both on the phone (overseas and 'local') and with the engineers/installers who have been round to sort/install various things, and down to the VM staffers as well who frequent the forums. A FAR FAR cry from the old NTL days 11 years ago when I first joined. I know there are still some unhappy with things, but for us we are extremely happy with the service, the value for money and most definitely with the TIVO!!! btw - copied a series off the Tivo overnight before the swap and all was fine - just set the series to play 'all episodes in folder' and let it run while DVD recorded - so while it can't do it in the background, it can still do it if you don't need to be watching/using the TV.