Cable Forum - View Single Post - TiVo Keeping V+Box with Tivo

andyb5 · 21-04-2011, 12:11

I finally have sorted my problem. It appears that the sales team didn't note the offer on my account.

If anyone else has this issue it would appear there is a dedicated customer services team for Tivo issues.

Once I got through to them they were aware of the free multi-room offer and updated my account.

The normal customer services (150) refused to even acknowledge the offer existed.

Hope this helps someone with a similar issue. My thanks to the Tivo team (Glasgow) for some great customer service.

21-04-2011, 12:11	#13
andyb5 Inactive Join Date: Nov 2006 Posts: 7	Re: Keeping V+Box with Tivo - Please Help I finally have sorted my problem. It appears that the sales team didn't note the offer on my account. If anyone else has this issue it would appear there is a dedicated customer services team for Tivo issues. Once I got through to them they were aware of the free multi-room offer and updated my account. The normal customer services (150) refused to even acknowledge the offer existed. Hope this helps someone with a similar issue. My thanks to the Tivo team (Glasgow) for some great customer service.