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billc · 21-04-2011, 09:22

Hi

Have to speak as I find, after highlighting my interest in TIVO last November"ish" and failing on the competition, no joy with 12 month free box, I got the first email a few weeks ago.
Next I got the confirmation email of delivery on my second choice date.

Got a phone call last night to discuss the installation on the 27th April but had to reschedule for unexpected personal reasons.
The great, English accent speaking bloke not only offered me a saturday am slot but said I can keep my V+ and it will be routed upstairs to my sons bedroom with no extra hidden installation cost and the monthly £6.50 I shouild normally have to pay for a second box is waived for ever.

I just need to sort out the HD / Sky Films / Sports package being transferred to TIVO and Sky films being kept on the old V+.

Virgin might not get everything right but they are certainly moving in the right direction with customer care AFAIAC

Negative bit, please more HD + Catch up choice .

21-04-2011, 09:22	#2479
billc Inactive Join Date: Oct 2007 Location: West Midlands Age: 72 Services: Virgin Media full package Posts: 57	Re: General TiVo Discussion Part 2 Hi Have to speak as I find, after highlighting my interest in TIVO last November"ish" and failing on the competition, no joy with 12 month free box, I got the first email a few weeks ago. Next I got the confirmation email of delivery on my second choice date. Got a phone call last night to discuss the installation on the 27th April but had to reschedule for unexpected personal reasons. The great, English accent speaking bloke not only offered me a saturday am slot but said I can keep my V+ and it will be routed upstairs to my sons bedroom with no extra hidden installation cost and the monthly £6.50 I shouild normally have to pay for a second box is waived for ever. I just need to sort out the HD / Sky Films / Sports package being transferred to TIVO and Sky films being kept on the old V+. Virgin might not get everything right but they are certainly moving in the right direction with customer care AFAIAC Negative bit, please more HD + Catch up choice .