VM Engineer (Paul) turned up around 4.. had a few problems due to the pairing of the box and the card (which meant it couldn't connect to the TiVo servers), but a phone call to HQ from him resolved that. While chatting to him told him that I was wanting to go to VIP50 but that the VM systems don't allow more than one install to be outstanding.. so he nipped out to his van, grabbed a SuperHub, and once the TiVo install was complete he phoned up, made sure I got the right price for VIP50 (VIP50 for less than I was paying for VIP20+Premium HD... not bad at all), confirmed with me that it was exactly what I wanted, and took me through activation for the modem.
Levels were slightly too high on install (although return path was spot on, apparently), so he installed a filter before my CM/TiVo splitter, and everything is is working perfectly. Currently getting 50Mbps download on my SuperHub.
I wasn't so bothered about keeping the V+ (I had an old PACE box as part of my VIP20 package, but as I only have the one TV it just sat in a box in my bedroom), but he said I might as well keep the V+ and let him take the PACE box away seeing as I knew it worked, and it'd be a good backup.
Basically, the engineer did a
top job, was pleasant and knew his stuff, and went out of his way to help me get updated to VIP50 without having to take more time off work. I'm
extremely impressed with him, and the manner he represented VM, and I hope I get the opportunity to tell VM this in future.
Dean