Quote:
Originally Posted by andyb5
What do I need to say to customer services to get them to understand this offer. The ones I have spoken to deny any such offer exists. I feel like I am banging my head against a brick wall.
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VM CS reps should log all calls on your account, so there ought to be a record of the offer.
Failing that, whenever a VM employee accesses your account (which they would have to have done to confirm your address, name, account/tel no and account password) then an access time is logged on the system. Ask them to check for access time that matches and ask if there's no log entry for that time.
If you can prove you received a phonecall from them (smartphone?) at the same time as that account access with no corresponding log, then maybe someone may take notice?
Boz