Originally Posted by Stuart

He is, up to a point.

It's worth remembering that when you go into a pub or shop, you are allowed in because the landlord/manager/owner has allowed you in. You do not have an automatic right to be there. The owner has the ultimate right, but the manager or landlord can act in their absence. We were actually told when I worked for Blockbuster (the small Express store I worked in rarely had a manager on duty) that if we felt uncomfortable dealing with a customer we were within our rights to ask them to leave.

Of course, that does not mean we could ask them to leave based purely upon their race, gender or sexuality. We had to operate within the confines of the law.