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kered10 · 18-04-2011, 19:35

Similar to Kingfry.
I had to call and change my install date as my online order request dates were changed to an unsuitable date with the acceptance email. Phoned them last Wed, agreed 20th for install, and just to confirm, V+ away, TiVo in. No, the CS said, keep the V+ for a different room. But that will cost an extra £6.50, I said. No, I think we can waive that. But several transfers later, couldn't be confirmed. Please phone us back nearer the install date.
Today, conflicting info: yes you can have it, but only if we phone you as it's a surprise! (but I'll be at work tomorrow, won't be able to receive a phone call.) Then to a different department: no, you can't get that offer, it was only a special to random customers in March.

I don't have a strong need for the extra V+, and so I wouldn't want to pay £6.50 extra, but I would regret missing out if there is the chance to keep it free.

Derek

18-04-2011, 19:35	#2050
kered10 Inactive Join Date: Feb 2007 Location: Glasgow Services: Virgin Media Big Kahuna with TiVo Posts: 55	Re: General TiVo Discussion Part 2 Similar to Kingfry. I had to call and change my install date as my online order request dates were changed to an unsuitable date with the acceptance email. Phoned them last Wed, agreed 20th for install, and just to confirm, V+ away, TiVo in. No, the CS said, keep the V+ for a different room. But that will cost an extra £6.50, I said. No, I think we can waive that. But several transfers later, couldn't be confirmed. Please phone us back nearer the install date. Today, conflicting info: yes you can have it, but only if we phone you as it's a surprise! (but I'll be at work tomorrow, won't be able to receive a phone call.) Then to a different department: no, you can't get that offer, it was only a special to random customers in March. I don't have a strong need for the extra V+, and so I wouldn't want to pay £6.50 extra, but I would regret missing out if there is the chance to keep it free. Derek