Cable Forum - View Single Post

KingFry · 18-04-2011, 19:21

so I called VM to confirm my installation is definitely going ahead tomorrow morning.
yes it is they said, and we have an offer for you to keep your existing box in another room - for no extra charge - you just have to call this number the CS person said.
So I call the number, and having been put through to four different people, all of whom denied such an offer existed. the last person had such a basic grasp of english I am now worried what exactly they have done and whether they cancelled my installation all together. great customer service! why do VM make it so hard?

18-04-2011, 19:21	#2046
KingFry Inactive Join Date: May 2010 Posts: 32	Re: General TiVo Discussion Part 2 so I called VM to confirm my installation is definitely going ahead tomorrow morning. yes it is they said, and we have an offer for you to keep your existing box in another room - for no extra charge - you just have to call this number the CS person said. So I call the number, and having been put through to four different people, all of whom denied such an offer existed. the last person had such a basic grasp of english I am now worried what exactly they have done and whether they cancelled my installation all together. great customer service! why do VM make it so hard?