Quote:
Originally Posted by Helix
Managed to get through to the UK for the first time in ages today, my god what a difference. The first thing she did was check my signal levels and found they are a little on the high side so is sending someone out first thing tomorrow to sort it.
If that was India, they would work through to the first bit of equipment I own (my laptop since my router was replaced with the terrible superhub), rather than Virgin Media own then blame my connection issues on that and tell me to phone the manufacturer.
I asked about the R25 firmware issue too, and she actually knew what Firmware was. Unfortunately she hadn't had information provided to her about the Streaming and Download issues but she said she would raise them for me.
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Pretty normal call by the sound of it, so remember if you get an email in the next week or so to reply back positively and name the agent if you remember her name.
---------- Post added at 16:17 ---------- Previous post was at 16:15 ----------
Quote:
Originally Posted by djstevie
Sorry to ask but im not sure if this has been covered before. I am currently on 20MB with the VMNG 300 as i used to be on 50meg before downgrading to 20. If i upgrade to 30meg now can i use my existing equipment or do i NEED to use the superhub? Also am i still subject to the £30 activation fee even though there is no real need to replace my modem as it runs docsis 3?
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The should be no problem putting you on 30Mb as you already have a Docsis 3 modem and the £30 charge should be waved, your bill could go up slightly though if you are on a Retentions deal.