Quote:
Originally Posted by Masque
Not really because if you fail to ring in you are may as well cut off your nose to spite your face as you are paying money for a service.
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The Indian TS is just an insult and merely shows the contempt that VM have for there subscribers. I have no problems with off shored support from my Bank or Be for example but the cowboys VM retain are worse than useless with many having a poor command of the English language. It would seem VM's only criteria in this area is cost.
The help and support forum is really just a black hole and no better than India if you need help.
No matter what time, I have never been lucky enough to get a UK agent when phoning in. Although I am retired I really have better things to do than continually dialling VM, negotiating menus and listening to excruciating muzak all day in the vain hope of contacting a UK agent.
It would seem Thinking Of Leaving is the only hope of getting help. Not surprising as losing money and increasing churn seems to be all VM is concerned over. However I wouldn't bother them over superdud problems as all they could do is send me another.
For now I have found workarounds for my superdud problems although the (at least) daily spontaneous rebooting is worrying as one day it won't come back up.
Hopefully Bridge mode will appear and will work so I can dump the router side of this piece of junk. I don't think the router side of this device will ever be bug free.