Quote:
Originally Posted by Milambar
Actually, at least 4 of my friends in the past 12 months, have had faults with their service (not superhub related), and just accepted it, because they "don't want to talk to the Indians". They are quite willing to wait till out of contract and terminate. All because of the Indian call centers.
So its a fallacy to think that just because people don't call in, that everything is hunky dory.
Granted, you won't be aware of any faults, but that does not mean they don't exist.
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I am not Indian and nor are my 200 colleagues in the Liverpool office who are available from 0800 until 2200 Monday to Friday and 0800 to 1600 Saturday and he can always call Retentions like many others do just to ensure an English call centre.
If you do not ring up no one will ever know and he will continue to get angrier as he is paying for a degraded service so with that in mind he must call in as why should he wait out his contract so he can cancel when a single call may resolve the issue.
Plus how many go down the CEO route as well to get their connection fixed.
The way I look at it is would you be willing to pay me £50 a month direct from your bank for 12 months for nothing, if so let me know.