Quote:
Originally Posted by Hugh
Why is that a logical assumption?
Standard sales model - one unhappy customer tells at least ten others, one happy customer tells two or three others.
It would appear only to be "logical" because it support your premise....  |
are you denying volumes of support calls are many multiples higher than online forum requests?
of course its logical.
its a 'fact' there is more tech support calls than forum support posts. A LOT more.
its a 'fact' the bulk of forum posts relate to either utilisation issues or superhub issues.
its logical to assume that what we see reported on the forums is only a fraction of total complaints of the same nature. This will apply to any broadband isp that runs support forums alongside tech support call centres.
---------- Post added at 16:48 ---------- Previous post was at 16:46 ----------
Quote:
Originally Posted by Masque
Not really as if or you had an issue we would call up to complain and as many also have phone with Virginmedia that call is completely free, we get calls about faults that are not even a Virginmedia issue.
Be honest if you had a fault would you just sit there and hoped that it would go away, no of course you would not you would ring up and complain.
The logical assumption has more to do with tinfoil hats as sadly the majority are happy with their connection.
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actually there is various issues I have not rang up about, especially normal tech support as I knew they wouldnt be resolved that way.
I have never rang normal tech support regarding any superhub or utilisation issue only used it when I had a complete outage as they are at least capable of dealing with that kind of problem.
so by your logic I am a happy customer with the superhub with no issues on it.