Quote:
Originally Posted by Chrysalis
masque making the classic mistake assuming a silent customer is a happy customer.
As far as the forum goes its only a snapshot of customers who post on there so as such we can only see a snapshot of complaints, the rest are only known to VM. Its a logical assumption that what we see there is a fraction of what happens on the phones.
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Not really as if or you had an issue we would call up to complain and as many also have phone with Virginmedia that call is completely free, we get calls about faults that are not even a Virginmedia issue.
Be honest if you had a fault would you just sit there and hoped that it would go away, no of course you would not you would ring up and complain.
The logical assumption has more to do with tinfoil hats as sadly the majority are happy with their connection.