Quote:
Originally Posted by pip08456
Are you for real on this Masque?
What you are saying is that since the introduction of the superhub last year the take-up of the 30Mb service and new customers to both the 50Mb and 100Mb total less than 1000?
Sales ain't doing their jobs are they?
Not to mention the few superhubs that have replaced faulty modems even though that number will be insignificant.
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So you totally misread my post, I did not say that the was only a thousand Superhubs out there and if you read it again you will realise your schoolboy mistake as I said I doubt that the is only a thousand Superhubs out there.
In fact the will be at least 100, 000 if not considerably more in circulation and not all of them are on here complaining because they have no issue like me.
The figure of one thousand equates to possible customers complaining on forums as overall that will be a very small percentage and I have used similar statements before and you have read them so maybe you were being pedantic.
---------- Post added at 14:49 ---------- Previous post was at 14:44 ----------
Quote:
Originally Posted by Chrysalis
this has already at least partially been answered.
people have confirmed when ringing up VM staff refuse to log it as a superhub issue and it gets misdiagnosed, this obviously then affects data collected on it.
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When we book a fault we do not have a specific Modem or Hub option to choose as the choices are to do with connection issues, power level issues and therefore have to be generic headings to cover all the equipment types out there.
If I have a specific issue and I am booking an engineer then I will put that in the work order in the 3 lines we are given as concisely as possible.