Quote:
Originally Posted by Masque
8 weeks with no issues I think says it all.
Also why are we not inundated with calls over the Superhub if you think the is a major issue, we get more calls over the changes to MyVirginmedia.
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this has already at least partially been answered.
people have confirmed when ringing up VM staff refuse to log it as a superhub issue and it gets misdiagnosed, this obviously then affects data collected on it.
What you trying to say is there is no correlation between forum and phone support requests.
Have you an explanation as to why I know multiple people (real life offline people) who have told me they have had problems with the superhub (initially poor wireless and setup issues but now also youtube etc. complaints) and when I ring up VM, whether its ceo office or some other dept the person at the other end confirms they have had a large number of calls related to the superhub so seem to disagree with you.
I hope you can understand I take what VM staff say on here with a pinch of salt when we had one claim there was next to no upstream utilisation issues which ignition stepped in on, another claim it was perfect for gaming. I think both were nopanic but not 100% sure.