Quote:
Originally Posted by pip08456
When it comes to choosing between the opinion of "Support" on the end of a phone and a "Front Line" tech it should be obvious which one is taken more heed of.  |
Not really as his job depends on us booking them for the customer problems as they do not go knocking on doors touting for business do they as we have to book a timeslot and in order to book a timeslot we need faults to book a timeslot for.
