Thread: TiVo General TiVo Discussion Part 2
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Old 17-04-2011, 10:34   #1893
fixerman
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Join Date: Feb 2007
Location: Hounslow
Age: 80
Services: Virgin Media 200mb Superhub 2, Two Tivo V6 1tb, one "Old" Tivo 1tb, home phone, Humax Freesat PVR.
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Re: General TiVo Discussion Part 2
Quote:
Originally Posted by blackthorn View Post
Getting tivo installed on Tuesday and when I got home from work last night the new contract was there. When I studied it I saw that it was for £110.05.
I rang billing to point out that I thought this was wrong, ( I`m on vip 50 btw) and that I thought it should have been £100.55.
After a while it became clear that the sales had added on and extra box and they thought that I would have 3 boxes after Tuesday. I told them that it was not the case and all that was happening was a box swap and I would still only have 2 boxes. That accounted for £6.50 of the extra. The next thing was that they were adamant that there was a £3 charge for tivo. I told them that my email said that there wouldnt be any charge. She asked me to forward the email to her manager, which I did. They then took the £3 charge off.
So its worth double checking these new contracts as mistakes can be made.

I wonder how many people don't bother checking the contract? It seems that overcharging is widespread. I ordered by phone and the initial quote was wrong. I haven't received a copy of my new contract yet but I will check it when it arrives.
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