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blackthorn · 17-04-2011, 10:29

Getting tivo installed on Tuesday and when I got home from work last night the new contract was there. When I studied it I saw that it was for £110.05.
I rang billing to point out that I thought this was wrong, ( I`m on vip 50 btw) and that I thought it should have been £100.55.
After a while it became clear that the sales had added on and extra box and they thought that I would have 3 boxes after Tuesday. I told them that it was not the case and all that was happening was a box swap and I would still only have 2 boxes. That accounted for £6.50 of the extra. The next thing was that they were adamant that there was a £3 charge for tivo. I told them that my email said that there wouldnt be any charge. She asked me to forward the email to her manager, which I did. They then took the £3 charge off.
So its worth double checking these new contracts as mistakes can be made.

17-04-2011, 10:29	#1892
blackthorn Inactive Join Date: Jul 2003 Location: north west Posts: 817	Re: General TiVo Discussion Part 2 Getting tivo installed on Tuesday and when I got home from work last night the new contract was there. When I studied it I saw that it was for £110.05. I rang billing to point out that I thought this was wrong, ( I`m on vip 50 btw) and that I thought it should have been £100.55. After a while it became clear that the sales had added on and extra box and they thought that I would have 3 boxes after Tuesday. I told them that it was not the case and all that was happening was a box swap and I would still only have 2 boxes. That accounted for £6.50 of the extra. The next thing was that they were adamant that there was a £3 charge for tivo. I told them that my email said that there wouldnt be any charge. She asked me to forward the email to her manager, which I did. They then took the £3 charge off. So its worth double checking these new contracts as mistakes can be made.