Quote:
Originally Posted by craigj2k11
get an email to Neil Burkett. I'm sure the CEO office will have the power to re-add modems to the inventory.
Either way, the modem is the right one, the beautiful VMNG300!
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They will not put a modem from another account onto someone elses account so it would be a waste of time emailing them about it.
---------- Post added at 08:21 ---------- Previous post was at 08:16 ----------
Quote:
Originally Posted by pip08456
VM will NOT re-enter any device into their inventory that has not been issued by them to the specific customer.
Notice I said they won't not that they can't.
No doubt Masque, Nopanic and Ben will come and confirm this but they won't tell you why it can't be done except perhaps the system won't allow it.
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It will be registered against the other account and therefore not allowed because if it was everyone would start buying modems from Ebay and start requesting them to be added to their accounts.
Also if you buy a second hand box of Ebay then you will be receiving stolen goods, because at all times the box remains the property of Virginmedia, also the box will not work as it cannot be added to your account, and its only use would be as an expensive doorstop.
---------- Post added at 08:21 ---------- Previous post was at 08:21 ----------
Quote:
Originally Posted by Chrysalis
I guess it depends if the staff member trying it is limited to software scripts, ie they follow a wizard which blocks non issued modems been added, or if its someone higher up with direct low level access able to manually enter 'any' MAC code. Normally people cant have 2 MAC's on one account but it gets done.
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See above.