Quote:
Originally Posted by Murk
Well i have just got it sorted finally and being installed on the 20th!
The 1st lady i spoke basically said because i didnt receive the email i would have to wait til Monday to order but i said no because i pre-registered i want it put through before then and she spoke to the manager and they put me through to the Tivo team 
As long as they turn up Wednesday i will be happy lol, i might ring up Tuesday just to verify it has been put through. |
If you go to the VM community forum a Virgin rep can verifiy you install date for you. A lot easier....
---------- Post added at 12:33 ---------- Previous post was at 12:30 ----------
Quote:
Originally Posted by smcaul
Well, just as I thought, never, ever trust the off shore call ctr!!!!
Contract came through this morning ready for install next week, and it was for £112 per month, it should have been £75!!!!! 1 phone call to the UK call ctr and contract was rectified, but during that call it transpires that the manager i spoke to at the off shore call ctr has failed to apply the credit for the free upgrade of the V box to a VHD box!!!!! So the UK call ctr has to email the off shore and then I have to call back to ensure the credit has been applied!!!
I detest the off shore call ctrs that Virgin use, not once have I ever had a problem sorted by them, and more often then not they are the cause of the problems as they lie and then try to cover their tracks!!!!
Ah well, complaint has been submitted, thankfully I called on th 084 number so the exact time and duration of the call is showing on my bill so they can not deny the call took place, just the content of the call needs to be sorted out!!!
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Im worrided about this. The amount of hassle and calls i had to make to get it; i only fear the worse! The lady in Manila was very hard to understand and couldnt/wouldnt verify my total amount pm.
So spoke to the sales team, and all joking aside, spoke to a Scottish bloke who was even harder to understand! He tended to talk out loud when reading too, which made a conversation very difficult!!
But was very helpful.
Fingers crossed when the bill comes through!