[denphone]

Originally Posted by smcaul

Well, just as I thought, never, ever trust the off shore call ctr!!!!

Contract came through this morning ready for install next week, and it was for £112 per month, it should have been £75!!!!! 1 phone call to the UK call ctr and contract was rectified, but during that call it transpires that the manager i spoke to at the off shore call ctr has failed to apply the credit for the free upgrade of the V box to a VHD box!!!!! So the UK call ctr has to email the off shore and then I have to call back to ensure the credit has been applied!!!

I detest the off shore call ctrs that Virgin use, not once have I ever had a problem sorted by them, and more often then not they are the cause of the problems as they lie and then try to cover their tracks!!!!

Ah well, complaint has been submitted, thankfully I called on th 084 number so the exact time and duration of the call is showing on my bill so they can not deny the call took place, just the content of the call needs to be sorted out!!!

l have no faith in these foreign call centres at all, you cannot understand what they are saying most of the time..