Quote:
Originally Posted by carlwaring
So it was only a fiasco until you got your install sorted? That's an odd attitude, isn't it?
Yes, I know that's not exactly what you posted but my point is that it hasn't really been "a fiasco" at all. They simply had far more pre-reg's than expected; at which point, maybe things got little hairy is all.
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I must say that i think Virgin, so far, could have done things a lot better. Some aspects seem very chaotic and would describe certain fiasco's from experiences over the week.
Mis (non) communication seems a massive problem within Virgin when dealing with the Tivo.
If they have the boxes to provide us with (which seems they do). Surely they should expect the interest.
The emails have also been poor.
Having said that, so far i have been on the 'other' side and recieved some excellent customer service.
---------- Post added at 10:15 ---------- Previous post was at 10:13 ----------
Quote:
Originally Posted by ahardie
Ring up and get the install confirmed. Unfortunately the date given online is not being kept to for most people. It wasn't for me.
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Or pm a Virgin rep on the VM community forum. They can provide you with your install date if you give them your house number and postcode.