Originally Posted by DaBoz

I'm a bit confused. As an XL and L customer, I got the email on Tuesday and I had to use the online service to book my appt. The first available slot was 23rd April. I put in two slots, 23rd being one of them.

Today I get an email titled "TIVO - SIGN UP ONLINE" with various codes and ref numbers and down in the text "we're sending one of our technicians round on 20/04/1 between 1 and 6.

This is a problem as no one is in.

So can I call up to deal with this? They turned me away before, will they now? Do I do it online?

But more to the point, how did this happen? Surely they should have asked if I could take a different date rather than just picking what suits them.

Boz