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whoareyou · 15-04-2011, 16:50

Finally got there. After 4 phone calls adding up to over 3hrs today!
2 phones calls suggested i lost my loyalty. So after a suggestion on here (thanks) i phoned through to retentions. Who not only (after speaking with his manager) confirmed i wouldnt lose my loyalty discount, but also took another £10 pm off.... amazing!
Then phoned sales to order the tivo. Spent an hour listening to a guy, who as nice as he was, went around and around.
Put me through to Manlia, who ordered the Tivo (i think) was difficult to understand to her!
Any way to confirm the order?!

15-04-2011, 16:50	#1652
whoareyou Inactive Join Date: Aug 2009 Location: Epsom Services: V+. Tivo (soon). BB XL. Posts: 227	Re: General TiVo Discussion Part 2 Finally got there. After 4 phone calls adding up to over 3hrs today! 2 phones calls suggested i lost my loyalty. So after a suggestion on here (thanks) i phoned through to retentions. Who not only (after speaking with his manager) confirmed i wouldnt lose my loyalty discount, but also took another £10 pm off.... amazing! Then phoned sales to order the tivo. Spent an hour listening to a guy, who as nice as he was, went around and around. Put me through to Manlia, who ordered the Tivo (i think) was difficult to understand to her! Any way to confirm the order?!