Had my install about 10:30 yesterday after booking on Monday.
Greeted at the door with a handshake. He had only been on the training 2 weeks ago and only just fitted his the night before.
Showed him the original Tivo and peanut which he was suprised looked still so alike.
Then we got talking about Tivo's stuff and he didn't know about the better Iplayer but lack of proper red button, no box office channel, channel up and down to move change page on EPG.
These were not a fault in anyway as he was a nice chap and actually joked that he had my number so if he got questioned about anything on his future installs would give me a ring.
Before he left he called about swapping my Premium HD channels to the Tivo box from the V+ which was now upstairs replacing the original V box. He said should be done in a few mins but here is my number if it is not done.
Left it an hour or so and was still not on Tivo but was on V+.
Called Stuart the engineer back and he said leave it with me will call you back.
As he did maybe 30 mins later and said this time he had gone through to the Tivo team and they had sorted it. I checked while he was on the line and it was done.
I said thanks very much and he said enjoy your Tivo.
That sort of service is something you don't get a lot of today unfortunately. Three Thumbs Up!!!
