Quote:
Originally Posted by dazed&confused
Depends on who you speak to at CS!
Had a long rant - spoke to 3 managers before someone agreed it should be excluded for VIP50
They have to show the charge on your bill, but then should apply a £3 credit to the bill.
My charge for 1 Tivo plus 1 V+HD box i3 £ 100.55 plus £2.05 for caller display.
Keep at 'em until you get the right price
Good luck
D&C
|
Quote:
Originally Posted by SuperHighway
called Billing and the lady said she wasn't sure but would check and call me back. Yes, I know what you're all thinking and shame on ye with little faith :-)
Just got called back and confirmed I should NOT be paying the £3 if on VIP50 and that it will be backdated to Feb when I had TiVo installed.  |
spoke too soon, 2 hours later and Virgin Media have now decided that I am not eligible to the £3 per month discount because I wasn't charged an installation fee when I added TiVo to my existing VIP50 package.
Even though at the time I specifically asked what would happen if the chrage became inclusive at a latter date and was told that the reduction would automatically apply.
Talk about moving the goalposts. As they say no such thing as a free lunch. Anyone else getting the reduction that availed themselve of the initial offer? Not impressed...................