Quote:
Originally Posted by fixerman
Couldn't wait any longer so I called up. It appears that my install time was changed to afternoon.  |
was it because the tech was behind this morning or was it just changed?
---------- Post added at 12:40 ---------- Previous post was at 12:39 ----------
Quote:
Originally Posted by mentalis
I've just had a confusing email from VM about Tivo.
I ordered online and requested Tues 26th April 8:00 - 13:00 and 13:00 - 18:00.
The email I received says congratulations, the charge will appear on your next bill. We are sending one of our technicians round on 19/04/2011 6PM to install.
Does this sound right, or is this a mistake in the email (I am at work at the moment so can't check this; I will tonight if I don't get a response here). That date and time would be ideal if it's true.
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If you can, call 0845 454 1111 from work and speak to customer care, they can confirm the date and time now, as it will be on your account.
---------- Post added at 12:40 ---------- Previous post was at 12:40 ----------
Quote:
Originally Posted by VirginMediaPhil
Just wondering for when I do my order, if you fill in the online form, do they just contact you via e-mail or do they phone you to confirm the order?
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I've PM'd you Phil.
