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Re: Return to Virgin proving a nightmare
Arthur, no one can give a "perfect service" at an affordable price - you are living in a pipe dream.
However, what a company should be doing is responding to any problems that arise, resolving them in a timely manner, and if appropriate, crediting for the lost service.
We all make mistakes (individuals or companies), it's how we respond to those mistakes that makes a difference (imho).
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