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Old 15-04-2011, 12:09   #6
mersey70
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Join Date: Dec 2009
Location: Wirral
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Re: Return to Virgin proving a nightmare

Quote:
Originally Posted by Chris View Post
I think threatening the CEO with cancellation is a bit drastic. Should the OP not simply try to get the problem fixed through normal channels before going nuclear?

Just call customer services monte. Despite the horror stories you read on here, most of the time they fix things without any bother.
Indeed, I am not aware I suggested that though. I merely suggested contacting the CEO's office if the OP dosen't get a satisfactory response from CS first.

'If all else fails' was a nod to that!
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