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montehampster · 15-04-2011, 10:13

Left Virgin TV for Sky 4 years ago as with a new HD TV there was simply no content at that time. As my Sky box was slowly dying and not wanting a third refurbished box for £65 I decided I could fore go certain channels and accept Sky Sports and Movies in SD only and save a significant amount per month after the initial set up costs.

So last Saturday I had the V+HD box installed downstairs and a VHD box in the bedroom.It should have been a simple install as all the cabling was already there. I explained to the guy the main box was replacing a Sky one which I had just removed so all the cables were there IE HDMI cable, Scart to DVD recorder and Optical to amplifier.

Firstly they managed to cut off (literally) the broadband cable and had I not actually been working on it at the time I wouldn't have discovered this until after they'd left resulting in a further call out. The set was connected up on Scart not HDMI so after they'd gone I had to effectively reinstall everything again - not an onerous task I admit but when you're £40 for the privilage you don't expect to have to do it yourself!

Box froze on 2 occasions but came back after rebooting and seemed to settle down. I was delighted on Sunday as having said I could'nt see a need for 3 tuners I ended up recording BBC1HD, and ITVHD1 while watching the golf. Last night was the first chance I've had since to sit and really watch. Recorded programmes fine. Watched Sky 1HD live and no problem then switched across and no ITV SD or HD, no BBC One HD or BBC HD.

There were quite possibly more missing channels with an error code of 3203 and a message to ring but I wasn't going to test all 165+! Turned off at the mains and back on still the same. Too late to ring then as about 12.30 am so switched off again at the mains.

Tried again this morning and everything seemingly working normally. So do I give it another shot, ring for service or cancel and return to Sky? I don't watch a tremendous amount of "live" TV but when I do get the chance to sit down I want to be able to know the box has recorded what I want and over the last couple of months my 2 year old refurbished Thompson box has shown the dreaded signs of failure. I haven't paid £99 to replace it with a new box that so far is even worse!

15-04-2011, 10:13	#1
montehampster Inactive Join Date: Jan 2006 Posts: 51	Return to Virgin proving a nightmare Left Virgin TV for Sky 4 years ago as with a new HD TV there was simply no content at that time. As my Sky box was slowly dying and not wanting a third refurbished box for £65 I decided I could fore go certain channels and accept Sky Sports and Movies in SD only and save a significant amount per month after the initial set up costs. So last Saturday I had the V+HD box installed downstairs and a VHD box in the bedroom.It should have been a simple install as all the cabling was already there. I explained to the guy the main box was replacing a Sky one which I had just removed so all the cables were there IE HDMI cable, Scart to DVD recorder and Optical to amplifier. Firstly they managed to cut off (literally) the broadband cable and had I not actually been working on it at the time I wouldn't have discovered this until after they'd left resulting in a further call out. The set was connected up on Scart not HDMI so after they'd gone I had to effectively reinstall everything again - not an onerous task I admit but when you're £40 for the privilage you don't expect to have to do it yourself! Box froze on 2 occasions but came back after rebooting and seemed to settle down. I was delighted on Sunday as having said I could'nt see a need for 3 tuners I ended up recording BBC1HD, and ITVHD1 while watching the golf. Last night was the first chance I've had since to sit and really watch. Recorded programmes fine. Watched Sky 1HD live and no problem then switched across and no ITV SD or HD, no BBC One HD or BBC HD. There were quite possibly more missing channels with an error code of 3203 and a message to ring but I wasn't going to test all 165+! Turned off at the mains and back on still the same. Too late to ring then as about 12.30 am so switched off again at the mains. Tried again this morning and everything seemingly working normally. So do I give it another shot, ring for service or cancel and return to Sky? I don't watch a tremendous amount of "live" TV but when I do get the chance to sit down I want to be able to know the box has recorded what I want and over the last couple of months my 2 year old refurbished Thompson box has shown the dreaded signs of failure. I haven't paid £99 to replace it with a new box that so far is even worse!