After calling the 'super support' last night and eventually telling them to leave a msg for the customer services.... 'PICK IT ALL UP' and cancel my account with 30 days notice!!!
what a complete waste of 2 hrs on the phone in total.
This morning my 'PooPhub' was off line, so I switched it off and on again.
Tonight my 'PooPhub' was off line, so I switched it off and on again.
How am I supposed to use the broadband connection for security cameras if they can not get a connnection?!?!?
Can someone tell me what this means...
Event Log
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Time Priority Description
Thu Apr 14 19:57:22 2011 Critical (3) No UCDs Received - Timeout;;CM-MAC=a0:21:b7:18:71:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Thu Apr 14 19:57:03 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:18:71:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Thu Apr 14 19:55:02 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:18:71:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Thu Apr 14 16:50:40 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:21:b7:18:71:78;CMTS-MAC=00:30:b8:d1:f5:30;CM-QOS=1.1;CM-VER=3.0;
Thu Apr 14 16:50:40 2011 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=a0:21:b7:18:71:78;CMTS-MAC=00:30:b8:d1:f5:30;CM-QOS=1.1;CM-VER=3.0;
Thu Apr 14 14:06:04 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:18:71:78;CMTS-MAC=00:30:b8:d1:f5:30;CM-QOS=1.1;CM-VER=3.0;
Thu Apr 14 14:06:00 2011 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=a0:21:b7:18:71:78;CMTS-MAC=00:30:b8:d1:f5:30;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:18:71:78;CMTS-MAC=00:30:b8:d1:f5:30;CM-QOS=1.0;CM-VER=3.0;
In the mean time, to cut the details short.... can they give me a router & modem instead? Customer services said yes and put me through to IT support who wasted my time for an hour and said "NO" because only the 20MB connection can use a normal modem and router!
I know thats utter
[Mod Edit] as my brother who lives 4 doors away is on the modem and router set up already which was installed months ago.