Quote:
Originally Posted by OLDGOLD
It's such a shame that VM customer service is so poor. The introduction of TiVo shows the company is IMHO a really forward thinking company that has loads to offer customers, but it's let down by the terrible customer service.
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Customer Care can't book TiVo in with the pre-sale offers, only the TiVo sales team can do it.
This is what has caused some issues. I'm sorry you feel our customer support is poor.
---------- Post added at 17:43 ---------- Previous post was at 17:42 ----------
Quote:
Originally Posted by blackthorn
I`m in the same posistion as you are, phoned monday after getting email, gave install date over the phone and thats it. Are we supposed to get something else, I`m not sure we need any confirmation but who knows maybe we do.
I`ll find out on tuesday if they turn up or not 
No reason why they shouldnt though. |
As above, only
ONLINE bookings will get a confirmation email, you've already got the install booked
