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Gunslinger · 14-04-2011, 17:41

Just had my confirmation email, having ordered online on Tuesday.

As we needed to keep the Easter/Bank Holiday period completely clear, I had requested 9 May install date. (After all it's only a TV box, what's another couple of weeks - some people do have a life!). Also the immediate panic and rush might have died down, and the techs hopefully got more experienced at doing the installs, but we still avoid the £40 install fee.

Annoyingly, the date of the install came back as 30 April, which we definitely can't do. What is the point of giving customers a date EARLIER than the one they requested?

(Have subsequently telephoned in and changed to 10th May. Apparently if your requested date is not available, the system automatically schedules in the first available 'free' slot).

Also then mysteriously received an email (in my spam folder) from 'Virgin Media Entertainment' saying "You're in! Your new premium TV channels are on their way" - what is that all about, we already have the Sky Sports / Movies HD selection, and nothing has been changed?

14-04-2011, 17:41	#1449
Gunslinger Inactive Join Date: Feb 2005 Location: Oxfordshire Age: 77 Services: VM XL, Tivo, BB, Prime, Now TV, Tennis TV Posts: 152	Re: General TiVo Discussion Part 2 Just had my confirmation email, having ordered online on Tuesday. As we needed to keep the Easter/Bank Holiday period completely clear, I had requested 9 May install date. (After all it's only a TV box, what's another couple of weeks - some people do have a life!). Also the immediate panic and rush might have died down, and the techs hopefully got more experienced at doing the installs, but we still avoid the £40 install fee. Annoyingly, the date of the install came back as 30 April, which we definitely can't do. What is the point of giving customers a date EARLIER than the one they requested? (Have subsequently telephoned in and changed to 10th May. Apparently if your requested date is not available, the system automatically schedules in the first available 'free' slot). Also then mysteriously received an email (in my spam folder) from 'Virgin Media Entertainment' saying "You're in! Your new premium TV channels are on their way" - what is that all about, we already have the Sky Sports / Movies HD selection, and nothing has been changed?